Refund & Cancellation Policy

Last updated: 20 July 2026

Because INHAND delivers perishable and everyday essentials fast, this policy balances speed with fairness to both customers and vendors.

1. Cancellations

• Before the vendor accepts: you can cancel for free from the app, and any prepayment is refunded in full.
• After acceptance: because the vendor may have started packing, cancellation may not be possible. Contact support for help.
• Vendor/auto cancellation: if a vendor cannot fulfil your order or does not accept it in time, it is cancelled automatically and any prepayment is refunded in full.

2. Refunds

You are eligible for a full or partial refund if:

• An item is missing, damaged, expired, or materially different from what you ordered.
• The order was not delivered.
• You were charged incorrectly.

Report issues within 24 hours of delivery via Order → Help. Approved refunds are issued to your original payment method (or INHAND wallet, if you choose) within 5–7 business days; wallet refunds are instant.

3. Returns

For hygiene and safety reasons, perishable goods, opened items, and personal-care products cannot be returned once delivered, except where they arrive damaged, expired, or incorrect.

4. Cash on delivery

For COD orders, eligible refunds are credited to your INHAND wallet or bank account (via UPI) after verification.

5. Contact

Need help with a refund? Reach us at support@inhand.app or via in-app chat.